DevRev MCP Server: Streamline Customer Issue Management in Claude Desktop

Stop switching between DevRev and Claude Desktop to manage customer issues, tickets, and enhancements. This MCP server brings your entire DevRev workspace directly into Claude, letting you query, create, and update work items without breaking your flow.

Skip the Context Switching

You're deep in a troubleshooting session when you need to check a customer's issue history in DevRev. Instead of opening another tab, losing your train of thought, and manually searching through the DevRev interface, you can now ask Claude directly:

• "Show me all high-priority tickets assigned to me this week"
• "Create a new enhancement request for the API rate limiting feature"
• "Find all issues related to authentication problems in the last month"

This MCP server transforms Claude into your DevRev command center, handling everything from simple queries to complex work item operations.

What This Solves

Manual DevRev Navigation: Instead of clicking through filters and search interfaces, use natural language to find exactly what you need. The server searches across articles, issues, tickets, parts, users, accounts, and organizations in one go.

Work Item Creation Friction: Creating detailed issues or enhancement requests becomes conversational. Describe what you need, and Claude handles the structured creation with proper assignees, parts associations, and metadata.

Status Tracking Overhead: Get instant visibility into work item states, assignees, and progress without hunting through DevRev's interface. List and filter work items with complex criteria in seconds.

Customer Context Gaps: When working on customer issues, you need full context fast. Search across all DevRev data types to understand the complete customer journey and related work items.

Key Capabilities

Comprehensive Work Item Management: Full CRUD operations for both issues and tickets with intelligent filtering by state, dates, assignees, and associated parts.

Enhancement Tracking: Create, update, and manage parts (enhancements) with hierarchical relationships and target date tracking.

Unified Search: Search across your entire DevRev workspace - articles, issues, tickets, parts, users, accounts, and organizations - with hybrid search capabilities.

Smart Filtering: Advanced filtering options let you slice your work items by any combination of criteria without complex DevRev queries.

Real-World Implementation

Customer Support Scenarios:

"Find all tickets from Acme Corp in the last 30 days with status 'in_progress'"
"Create a high-priority ticket for the API timeout issue affecting the mobile app"

Feature Planning:

"List all enhancement requests assigned to the backend team"
"Update the authentication enhancement to include SSO requirements"

Issue Investigation:

"Search for all issues mentioning 'payment processing' in the last quarter"
"Show me work items related to the checkout flow that are still open"

Integration Setup

Add this to your Claude Desktop configuration:

"mcpServers": {
  "devrev": {
    "command": "uvx",
    "args": ["devrev-mcp"],
    "env": {
      "DEVREV_API_KEY": "YOUR_DEVREV_API_KEY"
    }
  }
}

Get your DevRev API key by creating an account at devrev.ai and generating a personal access token through their developer portal.

Why This Matters

DevRev handles the complexity of customer-centric work management, but accessing that data efficiently during development work has always required context switching. This MCP server eliminates that friction, letting you maintain focus while getting comprehensive access to your customer and work item data.

Whether you're triaging support tickets, planning feature enhancements, or investigating customer-reported issues, you can now handle it all within your existing Claude Desktop workflow.