Turn Claude Into Your Freshdesk Command Center

Stop switching between Claude and your Freshdesk dashboard. This MCP server puts your entire support operation at Claude's fingertips, so you can manage tickets, search customers, and handle agent tasks through natural conversation.

Why You Need This

If you're running support on Freshdesk, you know the drill: customer emails in one tab, ticket updates in another, agent assignments somewhere else. You're constantly context-switching between your AI assistant and the Freshdesk interface just to get basic information or make simple updates.

This MCP server eliminates that friction. Claude can now directly create tickets, search customer history, update statuses, assign agents, and manage your entire support workflow without you leaving the conversation.

What It Unlocks

Complete Ticket Lifecycle Management

• Create tickets from customer descriptions: "Customer John from Acme Corp is having login issues with error code 403"
• Update multiple tickets at once: "Set all high-priority payment tickets from last week to 'In Progress' and assign to Sarah"
• Search ticket history with context: "Show me all tickets from [email protected] in the last 30 days where status changed to 'Resolved'"

Intelligent Customer Insights

• Instant customer context: "What's the support history for this email address?"
• Company-wide issue tracking: "Are there any other tickets from Acme Corp this month?"
• Agent workload balancing: "Who has capacity to take on urgent tickets right now?"

Streamlined Agent Operations

• Natural language assignments: "Assign the next 5 billing tickets to our most experienced agent"
• Bulk status updates: "Close all resolved tickets older than 7 days"
• Automated note-taking: "Add a note to ticket #12345 summarizing today's call with the customer"

Real-World Scenarios

Morning Support Triage Instead of manually scanning your queue, tell Claude: "Show me all high-priority tickets from overnight, group them by category, and suggest which agents should handle each based on their expertise."

Customer Escalation Management When a VIP customer emails about an issue: "Create a high-priority ticket for this customer complaint, check their previous tickets for context, and assign to our senior support lead."

End-of-Day Reporting "Generate a summary of today's ticket activity - how many created, resolved, and what are the top 3 issue categories we saw."

Getting Started

The setup is straightforward if you're already using Claude Desktop:

# One-line install via Smithery
npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude

Or configure manually in your claude_desktop_config.json:

"mcpServers": {
  "freshdesk-mcp": {
    "command": "uvx",
    "args": ["freshdesk-mcp"],
    "env": {
      "FRESHDESK_API_KEY": "your_api_key_here",
      "FRESHDESK_DOMAIN": "yourcompany.freshdesk.com"
    }
  }
}

You'll need your Freshdesk API key (grab it from your admin panel) and domain. That's it.

Integration That Just Works

This isn't another tool to learn. Once configured, Claude gains 25+ Freshdesk operations as native capabilities. Ask in natural language, get structured results. The server handles API rate limits, authentication, and error handling behind the scenes.

Your existing Freshdesk workflows don't change - they just become accessible through conversation. Whether you're handling escalations, doing bulk updates, or analyzing support trends, Claude now has the context and capabilities to help you work faster.

Perfect for support teams who want to:

• Reduce time spent on routine ticket operations
• Get customer context without switching tools
• Handle complex multi-step support workflows through conversation
• Generate insights from support data without manual dashboard digging

The MCP server is MIT licensed and actively maintained by EffyTech, with a growing community of contributors already using it in production support environments.