MCP server that lets AI models (e.g., Claude Desktop) call Freshdesk API endpoints for ticket, agent, contact and company management.
https://github.com/effytech/freshdesk_mcpStop switching between Claude and your Freshdesk dashboard. This MCP server puts your entire support operation at Claude's fingertips, so you can manage tickets, search customers, and handle agent tasks through natural conversation.
If you're running support on Freshdesk, you know the drill: customer emails in one tab, ticket updates in another, agent assignments somewhere else. You're constantly context-switching between your AI assistant and the Freshdesk interface just to get basic information or make simple updates.
This MCP server eliminates that friction. Claude can now directly create tickets, search customer history, update statuses, assign agents, and manage your entire support workflow without you leaving the conversation.
Complete Ticket Lifecycle Management
Intelligent Customer Insights
Streamlined Agent Operations
Morning Support Triage Instead of manually scanning your queue, tell Claude: "Show me all high-priority tickets from overnight, group them by category, and suggest which agents should handle each based on their expertise."
Customer Escalation Management When a VIP customer emails about an issue: "Create a high-priority ticket for this customer complaint, check their previous tickets for context, and assign to our senior support lead."
End-of-Day Reporting "Generate a summary of today's ticket activity - how many created, resolved, and what are the top 3 issue categories we saw."
The setup is straightforward if you're already using Claude Desktop:
# One-line install via Smithery
npx -y @smithery/cli install @effytech/freshdesk_mcp --client claude
Or configure manually in your claude_desktop_config.json:
"mcpServers": {
"freshdesk-mcp": {
"command": "uvx",
"args": ["freshdesk-mcp"],
"env": {
"FRESHDESK_API_KEY": "your_api_key_here",
"FRESHDESK_DOMAIN": "yourcompany.freshdesk.com"
}
}
}
You'll need your Freshdesk API key (grab it from your admin panel) and domain. That's it.
This isn't another tool to learn. Once configured, Claude gains 25+ Freshdesk operations as native capabilities. Ask in natural language, get structured results. The server handles API rate limits, authentication, and error handling behind the scenes.
Your existing Freshdesk workflows don't change - they just become accessible through conversation. Whether you're handling escalations, doing bulk updates, or analyzing support trends, Claude now has the context and capabilities to help you work faster.
Perfect for support teams who want to:
The MCP server is MIT licensed and actively maintained by EffyTech, with a growing community of contributors already using it in production support environments.